f99bet Privacy Policy

1. Introduction

f99bet is a trusted online casino and betting platform in Bangladesh. This Privacy Policy explains how f99bet collects, stores, processes, and protects the personal information of users of our website, applications, and services.

By using our platform to create an account, make a deposit, play games, or use any of our services, you are considered to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

f99bet always respects your privacy. Your trust is the most important asset to us, and we are committed to ensuring the highest level of protection for your information.

2. Information Collection

When you register and use services at f99bet, we collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay number or bank account details
• Login credentials — username and encrypted password

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Session duration and usage patterns
• Gaming activity — which games you played, bet amounts, win/loss history
• Complete financial transaction logs
• Information collected through cookies and tracking technologies

3. Use of Information

f99bet uses the information we collect only for legitimate and transparent purposes. We use your information for the following:

3.1 Account and Identity Verification

Your information is used to confirm your identity and keep your account secure. This helps prevent fraudulent activity and ensures that only authorised individuals can access the account.

3.2 Processing Financial Transactions

Your payment information is used to complete deposits and withdrawals. This information is needed to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Customer Service and Support

Your information is used to resolve issues, handle complaints, and provide effective assistance through 24/7 live chat support.

3.4 Ensuring Responsible Gambling

We monitor your gaming patterns to identify signs of problem gambling so we can provide timely support and ensure responsible play.

3.5 Security and Fraud Prevention

Your information is analysed to detect and prevent suspicious activity, money laundering, or fraudulent behaviour.

3.6 Service Improvement

Aggregate usage data is analysed to improve your experience, add new games and features, and support technical development.

4. Information Sharing and Disclosure

f99bet does not sell your personal information to third parties. However, information may be shared in a limited way in certain specific circumstances:

4.1 Payment Processors

The information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners also follow strict privacy policies.

4.2 Technology Service Providers

The minimum information needed for operational purposes is shared with technology companies that help run our platform — such as server hosting, encryption, and game software providers. All such parties operate under strict confidentiality agreements.

4.3 Legal Obligations

f99bet is required to provide information that is legally necessary in response to valid orders or requests from courts, government authorities, or regulatory bodies.

4.4 Corporate Changes

Your information may be transferred in the event of a company merger, acquisition, or asset transfer. In such cases, you will be notified in advance and the same privacy protections will be maintained.

5. Cookie Policy

Cookies are small text files stored on your device when you visit our website. f99bet uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are required to maintain login sessions, verify security, and keep the platform running properly. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection and display settings — and to provide a personalised experience.

5.3 Analytics Cookies

These cookies are used to analyse platform performance, identify errors, and improve the user experience. The data collected is aggregated and not personally identifiable.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain cookies may affect some functionality of the platform.

6. Data Security Measures

f99bet has put in place industry-standard technical and administrative measures to keep your information secure:

Please note, however, that no method of data transmission over the internet is 100% secure. We continue to work to ensure the highest level of protection, but absolute guarantees of data security cannot be given. Keep your password private and do not share it with anyone.

7. Data Retention Period

f99bet retains your information only for as long as it is needed — no longer. The retention period depends on the type and purpose of the information:

• Account information: Retained while your account is active and for a set period after account closure to meet legal obligations.
• Financial transaction records: Retained for an extended period in accordance with financial regulations.
• Gaming history: Retained for a defined period for responsible gambling monitoring and dispute resolution.
• Log data: Generally retained for a short period, unless needed for a security investigation.
• Cookie data: Retention period is set according to cookie type — deleted at the end of a session or on a specified date.

Once the retention period expires or the purpose of the data has been fulfilled, f99bet securely deletes the information or converts it into a non-identifiable form.

8. Your Data Rights

As a user of the f99bet platform, you have the following rights over your own information:

8.1 Right of Access

You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.

8.2 Right to Rectification

You have the right to correct any inaccuracies in the information we hold about you. Information can be updated via account settings or through support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

You have the right to object to your information being used for a specific purpose, particularly in the case of marketing communications.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

To exercise these rights, contact us through our 24/7 live chat support or by emailing [email protected].

9. Protection of Minors

f99bet is for users aged 21 and above only. Our platform is not intended for minors, and we do not knowingly collect any information from minors.

An age verification process is followed at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team without delay.

10. Changes to the Privacy Policy

f99bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a message to your registered email address
• By requesting consent renewal at the time of login

Continued use of the platform after a change will be taken to mean that you have accepted the updated policy. If you do not agree to the changes, please contact our support to close your account.

The date of the most recent update will always be shown at the top of this page, so you can see when the policy was last reviewed.

11. Contact and Complaints

For any questions or concerns about the privacy policy, or to exercise your information rights, contact us through the following:

We try to resolve your requests as quickly as possible. For complex requests, identity verification may be required.

To learn more about our policies and terms, read the Terms and Conditions page. For information on responsible gambling, visit the Responsible Gaming page.